Your Questions

Do you offer charity discounts?

We do! Please either contact us via Live Chat, phone or email and we can get you a discount code. You will need to provide your charity number before we hand this out. 

What if there is an issue with my artwork?

If files are sent over with the artwork set up we recommend there should be no issues. 

However in the event our art team find pixilation or doesn’t fit the size ordered you will be contacted via email. 

This will pause production until you have let us know how you would like to proceed or new files have sent over. 

What can delay my order?

A few things can delay your order;

  • Artwork not uploaded properly 
  • If there are issues with your files
  • Artwork is pixilated or doesn’t fit 
  • A note hasn’t been provided to break down quantites
  • If the art team have emailed and you haven’t responded 
  • If we are doing your artwork 

What colour should my artwork be set up in?

All artwork must be supplied in CMYK.

If your artwork is set up in a different format, such as RGB, this will automatically convert out at the proofing stage which can vary the printed colour of your artwork.

Are there any file types that you can’t accept?

Unfortunately, we can’t accept, IND, SVG, WEB, .HTML, or GIF files.

All Microsoft files (word, powerpoint, publisher, Excel) must be exported or saved as a PDF before sending over. 

Can I order just blank boards?

Yep, you can order boards with no printing on them. All our material comes in white. 

If you would like blank material cut to specific sizes, please place the order like normal and don’t upload any artwork. 

Please drop us a note to say you don’t require any artwork/printing and we will process your order like normal. 

Where do I find my order status?

Simply log into your portal and you will find your order history and where your job is in its journey.  

Common statuses include: 

Preflight – Artwork is being checked 

Saved – Artwork has been saved ready for production 

Printed – Your order is now printed 

 Shipped– Your order is on its way

Can I upgrade my delivery?

If your order has been shipped you can simply wait for the email from DPD local you’ll be able to upgrade it on their portal.

If you would like to upgrade the delivery date from Standard to Express once the order is placed, please get in contact with us as soon as possible. We will do our best to do this for you but will depend on if the printing run for the day has already been sent to print. There will also be an additional cost for the difference in upgrading, this must be paid before we ship. 

Do you offer white label printing/shipping?

Yes! everything we ship is white label, over 40% of our business is from trade printers, white label business owners.

We ship in unbranded boxes and we never include any paperwork with any order, all invoices are sent via email. 

Can I use different artworks for my order?

With Trade Printer you can print a different design on every item at no extra cost.

All you need to do is select the full quantity of boards/items you need and then after the checkout upload all of your files, there’s also a little notes section if you need to break down the quantities between artworks. 

Can you colour match?

Yes of course. However, in any printing process there is a potential for variation in the colours produced. While we certainly know our systems and can match your colour requirements fairly precisely, we do ask that for any particularly sensitive colours, for example corporate branding, you provide us with Pantone or Hex code references to match to. 

We do hold the right to change or colour settings on our printers to provide the best colours for our customers. 

What do I do if my product arrives damaged?

In the unlikely event that your product arrives in less than perfect condition please contact us immediately to arrange your replacement.

The best way to do this is by taking photos of the issues and dropping us over an email, once we have this we can look to get the issue sorted as soon as possible for you. 

Please note, we will only print from your existing uploaded artwork, if you want to change the design there will be a fee of 50% of the item. 

We have a less than 1% damage rate which is very low.

Do you accept returns?

Only ‘off the shelf’ items may be returned in an undamaged state in their original packaging and are subject to a 25% restocking fee. Returns cannot be accepted on any products with printed graphics or custom made systems.

Where do you deliver?

We can deliver anywhere in the UK. There is sometimes a surcharge for Northern Ireland, the Highlands of Scotland and islands such as the Isle of Wight and the Isle of Man.

Please contact us to double check on these locations – it will also depend on the overall size of the parcel.

How can I contact you?

Please see our contact details at the top of the screen.

What are your cut off times?

Our cut off for all orders is 6pm daily, anything placed after this will be rolled into the next day advertised on the product page. 

How will my order be shipped?

All our parcels are bubble wrapped and shipped in strong cardboard boxes. Larger orders with multiple sizes and materials will have multiple boxes shipped out. 

We ship all orders with DPD Local on a next day service. All orders are given a 1 hour time slot on the day of delivery. 

A notification email is sent once the parcel has left our warehouse, with all tracking info. Please see link to the DPD Local website to review your parcel tracking: 

What are your artwork requirements?

We ask for all files to be in PDF or JPEG, to size at 150DPI or half size at 300DPI, in CMYK with no bleed or crop marks. 

Please see the Artwork Setup page at the top of the website for further info, or if you need any further help please call, live chat or email us. 

How soon will I receive my order?

Standard lead time is 3-4 working days. Our express service is 2 working days. – See the countdown timer on each product.

I don’t have any artwork, can you help?

No problem! If you can’t supply print ready artwork we offer a design service for £6+VAT per design. 

Please  drop us an email or note with details on all your requirements. We will need to know whether you have high res images and logos to use and whether you have an idea of the layout/colours you would like.

How do I send you my artwork?

On checking out, you will have an option to upload via our website.

Alternatively you can send it by email to Please include your order number (found on your order confirmation email and portal) when sending artwork.

We can also accept WeTransfers or dropbox links.